Last Updated: July 2026

1. Custom Printed Products

Almost all products sold by 1StopPrint Ltd are made to order and personalised to each customer’s specification.

Under the Consumer Contracts Regulations 2013, personalised or bespoke products are exempt from the standard 14-day cancellation right.

For this reason, custom printed products cannot be returned simply because:

• you changed your mind;
• you ordered the wrong quantity;
• you no longer require the items;
• an event has been cancelled;
• you dislike the design after approving the artwork.

2. Cancelling an Order

Orders may be cancelled before production begins.

However:

• design work already completed will be chargeable;
• materials already ordered may be chargeable;
• custom products already in production cannot be cancelled.

3. Artwork Approval

Customers are solely responsible for checking artwork before approval.

Once approval has been given, responsibility for any approved errors transfers to the customer.

This includes:

• spelling
• grammar
• phone numbers
• email addresses
• colours
• sizing
• positioning
• QR codes
• barcodes

Reprints caused by approved artwork errors are chargeable.

4. Faulty Products

If goods are:

• damaged in transit;
• manufactured incorrectly;
• significantly different from the approved proof;
• defective due to our error,

please contact us within 3 working days of delivery.

Please include:

• order number;
• photographs of the issue;
• photographs of the packaging (if applicable);
• description of the fault.

We may request that goods are returned for inspection before issuing any remedy.

5. Our Resolution

Where we accept responsibility, we may choose to:

• reprint the affected items;
• replace the goods;
• provide a partial refund;
• provide a full refund.

The chosen remedy will depend on the nature of the issue.

6. Colour Variations

Slight differences between printed colours and on-screen colours are unavoidable.

These differences are not considered defects and are not grounds for refund.

7. Delivery Delays

Courier delays do not automatically qualify for compensation or refunds.

Where express delivery has been specifically purchased and the delay is solely our responsibility, we will assess each claim individually.

8. Design Fees

Design fees, artwork preparation charges and consultation fees are non-refundable once work has commenced.

9. Refund Processing

Approved refunds will be made using the original payment method wherever possible.

Refunds are typically processed within 5–10 working days, although your bank or card provider may take longer to complete the transaction.

10. Non-Returnable Items

The following cannot normally be returned:

• personalised printing;
• business cards;
• leaflets;
• flyers;
• banners;
• signs;
• stickers;
• clothing with custom printing;
• promotional products;
• bespoke packaging;
• products printed from customer-approved artwork.

11. Contact Us

If you have any concerns regarding your order, please contact us as soon as possible.

Email: info@1stopprint.co.uk

Telephone: 020 8553 1907

Our team will investigate all genuine issues promptly and work with you to achieve a fair resolution.